This Refund Policy outlines the terms and conditions for refunds and cancellations for products and services purchased from Turkey Insight ("we," "our," or "us") through our website turkeyinsight.com (the "Site").
By purchasing products or services from our Site, you agree to the terms of this Refund Policy. Please read this policy carefully before making any purchases.
You may cancel your subscription at any time through your account settings or by contacting our customer support team. Upon cancellation, you will continue to have access to the subscription content until the end of your current billing period. We do not provide partial refunds for unused portions of a subscription period.
Due to the nature of digital content, all subscription purchases are generally final and non-refundable. However, we consider refund requests under the following circumstances:
All refund requests are evaluated on a case-by-case basis, and we reserve the right to approve or deny any request at our discretion.
Due to the instant delivery and non-returnable nature of digital publications and single article purchases, these sales are final and non-refundable. However, if you experience technical issues accessing your purchased content, please contact our customer support team for assistance.
For merchandise and physical products (such as books, branded items, etc.), the following refund policy applies:
You may return most unused and unopened items within 30 days of delivery for a full refund of the purchase price, excluding shipping costs. To be eligible for a return, your item must be:
The following items cannot be returned:
To initiate a return, please contact our customer service team with your order number and details about the item you wish to return. Upon approval, you will receive return shipping instructions. Please note that you are responsible for return shipping costs unless the return is due to our error (you received an incorrect or defective item).
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days. Please note that it may take additional time for your bank or credit card company to post the credit to your account.
If you receive a damaged or defective item, please contact us within 7 days of receipt with photos of the damage. We will arrange for return shipping and provide a replacement or refund at no additional cost to you.
Our refund policy for events, workshops, and webinars is as follows:
| Time of Cancellation | Refund Amount |
|---|---|
| More than 14 days before the event | 100% refund |
| 7-14 days before the event | 50% refund |
| Less than 7 days before the event | No refund |
If we cancel an event, you will receive a full refund. Alternatively, you may choose to transfer your registration to another person or apply your payment toward a future event.
For virtual events or webinars, recordings are typically provided to registrants after the event. If you are unable to attend the live session, you will still have access to the recording, and therefore refunds are generally not provided for non-attendance.
Gift subscriptions are non-refundable once the gift recipient has activated the subscription. If the gift has not been redeemed, we may consider a refund request within 30 days of purchase.
Refunds for purchases made with promotional discounts or coupons will be for the actual amount paid, not the full retail price. Any promotional items received as part of a special offer must be returned with the original purchase if a full refund is requested.
We encourage you to contact our customer service team before initiating a chargeback with your bank or credit card company. Unauthorized chargebacks may result in the termination of your account and additional fees. If you believe you have been charged incorrectly, please contact us first to resolve the issue.
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to the Site. It is your responsibility to check our Site periodically for changes. Your continued use of the Site following the posting of changes constitutes your acceptance of such changes.
If you have any questions about our Refund Policy or would like to request a refund, please contact our customer service team at:
Turkey Insight
Ebru Mevkii 28, 18292 Kırklareli, Turkey
Email: [email protected]
Phone: +90 344 681 7117
We aim to respond to all inquiries within 2 business days.